Contact Roadside Assistance in Sacramento, CA

Call (916) 999-7212. The line is answered 24 hours a day, 7 days a week, and the operator quotes the job on the phone. A call is faster than any form because you can describe the spot and hear the answer at once.

Speaking to a person gets you a quote and a plan in one conversation. Say where the car is, what it is and what happened. On a freeway, give the road, the direction and the nearest exit or cross street. In a parking garage, give the name and the level. If you are in a lane or anyone is hurt, call 911 first and this line second. Keep your phone charged and your seatbelt on while you talk. If the signal is weak, move the call to a spot with better coverage only if you can do so safely, otherwise stay put and try again. The operator will ask for a callback number in case the line drops, so have it ready.

Say where you are, what the vehicle is, and what it is doing. Add the make, model and year, which tire is flat if it is a tire, and whether the engine cranks. These details decide the truck and the quote.

A good call is short and specific. Start with the location, because everything depends on it. Then the car: a gray Honda Civic with a flat rear tire says more than a car that will not go. Say if the key works, if the doors are locked or if you smell fuel or smoke. For a tire, mention if you have a spare and the lock key for the wheels. For a lockout, say whether the engine is running and whether a child or pet is inside, since that changes the urgency. For a tow, give the shop or address you want. The operator asks follow-up questions, so you do not need to cover everything alone.

Yes. Text a photo or a map pin to (916) 999-7212, then call when you can. A picture of the flat tire, the dashboard or the spot helps the operator pick the right truck. A text does not replace the call.

Photos help most with tires, wheels and stuck cars. A picture of the tire shows a nail, a split sidewall or a wheel that is bent, and a picture of the ground under a stuck car shows how soft it is. A map pin from your phone gives the exact spot when you cannot read a street sign. Send the photo, then call, because a text may not be read at once and cannot give you a quote. If you cannot speak, say so in the text and give a callback number. Do not take photos while standing near live traffic. Stay in the car on the shoulder and snap what you can see from inside, or send nothing and just call.

No. Email is for questions that can wait, not for a breakdown. Nobody watches a mailbox the way the phone line is answered. If your car has stopped, call the number on this page.

Email works for general questions, such as whether a service is offered in your town or how a quote is built. It is a poor fit for anything with a clock running, since a message may sit unread while you wait on a shoulder. The phone is answered at all hours, and the operator can quote the job, ask follow-up questions and send a truck while you are still talking. If you have already written, call as well and mention it. For repair-shop questions, billing for an earlier job or anything that is not urgent, the contact details on this page are the right place. For a car that is broken down, a flat tire in a driveway or a locked door at night, skip the inbox and dial the line.